Shipping policy
Our delivery timeline has two phases:
1) Processing Time (1–2 business days)
Order confirmation, personalization (if applicable), quality check, and packaging.
2) Delivery Time
United States (contiguous): 4–7 business days
Alaska, Hawaii & remote areas: 5–10 business days
Shipping Options
-
Free Expedited Shipping on orders over $70 USD.
-
Orders under $70 USD ship for a $6.99 USD flat rate (subject to change during promotional periods).
Warehouse Operating Hours
-
Monday–Friday
-
Daily cut-off: 5:00 PM PT (orders after this time begin processing the next business day)
Address Change
Address changes are only possible shortly after placing your order. Contact support@lilydenver.com immediately and we’ll do our best to update it before shipment.
Cancellation
Once an order is placed, it cannot be edited or canceled prior to delivery. We process orders right away to meet the stated delivery window.
Lost / Returned Package
If your package is lost or returned due to a carrier issue, we’ll ship a replacement right away. Contact support@lilydenver.com.
My Product Is Defective
That’s frustrating—sorry about it. If your item arrives damaged or incorrect, we’ll send a free replacement the first time. (Refunds aren’t issued on the first occurrence.)
If a second replacement is also defective, we’ll refund the full amount you paid.
Questions?
Reach us via live chat or email support@lilydenver.com and we’ll get back to you as soon as possible.